All the information you need on shipping and our returns policy. If you still have any question relating to shipping and returns, contact us at info@mayada.com
As a proud Canadian brand we are so pleased to offer to our Canadian customers and our neighbours in the USA free ground standard shipping on all orders $75 or more (Expedited shipping not included).
We offer free international shipping too, on all orders $100 or more! (Expedited shipping not included)
Please note that there may be applicable customs/duties according to the destination country. Mayada is not responsible for any customs/duties if applicable.
Your satisfaction is our satisfaction. We gladly accept returns within 30 days of original purchase, on unused, unwashed, undamaged items with original tags, in original condition and packaging, or on defective merchandise.
We reserve the right to refuse a refund if the item shows signs of use, has stains, makeup, and not with original tags or in original packaging.
Refunds are made in the same form of payment or store credit (your choice).
Return shipping is paid at the customers expense. Once returns are received and accepted, refunds will be processed immediately. We will notify you once this has been completed through email.
Three Step Return Process:
1.Contact us at: info@mayada.com to let us know of your return, why you wish to return (we want to give you the very best, and constantly seek to improve), and kindly include your order number and name. Please let us know if you wish for a refund or store credit in the email.
2. Then send us the returned item to:
Mayada 108 Summerlea Road, Brampton, Ontario, Canada, L6T 4X3
3. Once received and accepted, your refund will be processed as you prefer (full refund or store credit).
Contact us to facilitate your return at: info@mayada.com It’s a super easy process, and we are glad to help.